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FAQ

Why is my latch turning 360 degrees?
Do your Crystal or Porcelain door knobs come in any other colors?
Why is my knob hard to turn?
Why do my screws slip through the holes in the edge of the door while installing the latch?
Why does my knob turn 360 degrees?
Why is my privacy spindle in two pieces?
What do I do if someone locks themselves in a room?
How should I order if I want One finish on the outside of the door and a different finish on the inside?
Do you Carry Deadbolts?
Are your Mortise Locksets designed for older houses?
What is the difference between Mortise, Privacy, Passage and Dummy?
What door thickness do your doorsets fit?


Why is my latch turning 360 degrees?
The tubular latch provided is called a self-handing latch, which allows the installer to easily adjust the latch to accommodate a left-handed OR right-handed door. When the latch is installed the face plate must be installed to hold the tongue in the desired position.

Do your Crystal or Porcelain door knobs come in any other colors?

Our Waldorf and our standard Crystal knobs are offered ONLY in clear. Also, Porcelain knobs are only available in White.

Why is my knob hard to turn?
Most likely, this is due to binding caused by improper installation of the knob too tightly to the plate. To correct the binding, back the knob out by turning the knob on the spindle one turn at a time, counter-clockwise, until the knob turns freely in both directions. If this does not solve the binding, try removing the knob from the spindle and verify that the spindle, when installed in the latch, is centered in the backplates.

Why do my screws slip through the holes in the edge of the door while installing the latch?
You probably did not use the face plate that comes with the tubular latch. The face plate is included in a bag that also includes the necessary screws for installing the strike and face plate on the door jamb and the edge of the door.

Why does my knob turn 360 degrees?
There are two set screws that screw into the base of the knob and secure the knobs to the spindle. The set screws sometimes will work their way back out with use. They can be tightened using the Allen wrench supplied with your doorset. If you are have problems keeping the set screws in place, try putting one drop of clear nail polish in the screw hole before screwing the set screw in.

Why is my privacy spindle in two pieces?

The split-spindle on privacy sets allows the interior knob to function independently from the exterior knob. When installing a Privacy doorset make sure that you screw the two pieces of the split-spindle all the way together and then back it off about a turn and a half. This will insure that the two halves of the split-spindle function properly.

What do I do if someone locks themselves in a room?

There is a small hole in the Rosette or Plate on the exterior side of the door that can be used to unlock a "locked" privacy door. Inserting a straightened paper clip or something of similar size into the privacy hole and gently pushing will unlock the privacy lock.

How should I order if I want One finish on the outside of the door and a different finish on the inside?

When ordering a SPLIT FINISH or Custom order please follow the instructions on the page named "How to Custom Order" in the price book.
Please do not use Sku numbers for this type of ordering.

Do you Carry Deadbolts?

Yes, we currently offer Single Cylinder Deadbolts for use in locking exterior doors.

Are your Mortise Locksets designed for older houses?

Yes. Our Mortise locksets are designed to retro fit most older style doors originally built with interior mortise cases. Even if you want to keep your existing mortise lock case, our plates, knobs and spindles are made to work with mortise lock cases.

What is the difference between Mortise, Privacy, Passage and Dummy?

A mortised door is usually an older door that has a longer, thinner, more narrow lock body and can be used as a passage or privacy. To use it as privacy, you have a skeleton key that unlocks and locks from both sides of the door. To use it as a passage you would simply not use the key or lock the door. A passage function (tubular latch) is used on a closet or hallway door and does not lock. A privacy (tubular latch) is a good doorset to use on a bedroom, bathroom or any other interior door you are wanting to lock. A dummy knob does not turn and does not function as a working lock. A dummy function is typically used on doors with some other device which holds the door closed.

What door thickness do your doorsets fit?

When installing our deadbolts you want to make sure that your door is somewhere in between 1-3/4in and 2-1/4in in thickness. If your door is not in that range please call customer service.
When installing our standard doorsets you want to make sure that your door is somewhere between 1-3/8in and 1-3/4in
*Note that extended spindles are required on passage locks that will be used on thicker exterior doors. These are offered by special request only.


Still need help? Call customer service at 1-800-522-7336